If you have great communication skills and excellent knowledge of foreign languages and want to work in a dynamic environment of a young team, get in touch with us!
We offer you the possibility of permanent employment with incentive earnings as a Senior specialist in direct sales department.
Work location: Novigrad, Istria
Responsibilities and duties of a Senior direct sales specialist
- Directly communicates with customers by phone (inbound and outbound calls), email and chat in german, english and italian language
- Communicates with partners in order to provide excellent consistent customer service
- Calculates accommodation and other service costs
- Books accommodation through booking system and handles booking-related tasks
- Creates personalized offers
- Offers excellent customer service and support
- Contributes and strives to meet or exceed team targets and reservation centre performance by accomplishing given tasks
- Takes responsibility for the reservation process functioning: receiving inquiries, making offers, confirming, changing and canceling reservations
- Collects and processes payments
Required qualifications and competencies
- Minimum 3 years of working experience in the position Senior direct sales agent or specialist in direct sales department
- Obligatory knowledge of german language and at least one more foreign languages in spoken and written communication (english or italian language)
- Obligatory working experience in a similar role – tourism-related jobs in sales, marketing and on the reception
- Minimum education - graduated secondary education in economics and / or tourism
- High level of IT knowledge and skills (Word, Excel, Outlook, Internet)
- Willingness to work shifts (morning and afternoon) and weekends in peak months
Desirable qualifications and competencies
- Knowledge of PHOBS reservation system
- Excellent communication and sales skills
- High level of business communication and literacy
- Preciseness, well organized, responsibleness, flexibleness
- Independent and conscientious in performance
Conditions
- Permanent employment
- Entry-level net salary from 1.200 €
- Paid travel costs
- Monthly Rewards and bonuses up to 30% of monthly net income for achieving or exceeding team targets
- Business laptop and phone
- Educational, training and promotion opportunities
