Direct sales specialists who love their job are the foundation of individualized approach to customers and their satisfaction with service provided.
In order to provide a more efficient customer experience, we have an open position in direct sales department – junior driect sales specialist.
Work location: Novigrad, Istra
Responsibilities and duties of a Junior direct sales specialist
- Directly communicates with customers by phone (inbound and outbound calls), email and chat in german, english and italian language
- Communicates with partners in order to provide excellent consistent customer service
- Calculates accommodation and other service costs
- Books accommodation through booking system and handles booking-related tasks
- Creates personalized offers
- Offers excellent customer service and support
- Contributes and strives to meet or exceed team targets and reservation centre performance by accomplishing given tasks
- Takes responsibility for the reservation process functioning: receiving inquiries, making offers, confirming, changing and canceling reservations
- Collects and processes payments
Required qualifications and competencies
- Obligatory working experience in a similar role – tourism-related jobs in sales, marketing and on the reception
- Mandatory knowledge of at least 2 foreign languages in spoken and written communication (german language preferred)
- Minimum education - graduated secondary education in economics and / or tourism
- High level of IT knowledge and skills (Word, Excel, Outlook, Internet)
- Willingness to work shifts (morning and afternoon) and weekends in peak months
Desirable qualifications and competencies
- Knowledge of PHOBS reservation system
- Excellent communication and sales skills
- High level of business communication and literacy
- Preciseness, well organized, responsibleness, flexibleness
- Independent and conscientious in performance
Conditions
- Fixed-term employment (1 year) with the possibility of permanent employment
- Entry-level net salary 800 € to 900 €
- Paid travel costs
- Rewards and bonuses for achieving or exceeding team targets
- Business laptop and phone
- Educational, training and promotion opportunities
- Paid meal
