Senior call centre specialist
If you have great communication skills and excellent knowledge of foreign languages and want to work in a dynamic environment of a young team, get in touch with us!

We offer you the possibility of permanent employment with incentive earnings as a Senior specialist in direct sales department.

Work location: Novigrad, Istria

Responsibilities and duties of a Senior call centre specialist

  • Directly communicates with customers by phone (inbound and outbound calls), email and chat in german, english and italian language
  • Communicates with partners in order to provide excellent consistent customer service
  • Calculates accommodation and other service costs
  • Books accommodation through booking system and handles booking-related tasks
  • Creates personalized offers
  • Offers excellent customer service and support
  • Contributes and strives to meet or exceed team targets and reservation centre performance by accomplishing given tasks
  • Takes responsibility for the reservation process functioning: receiving inquiries, making offers, confirming, changing and canceling reservations
  • Collects and processes payments

Required qualifications and competencies

  • Minimum 3 years of working experience in the position Senior call centre agent or specialist in direct sales department
  • Obligatory knowledge of german language and at least one more foreign languages in spoken and written communication (english or italian language)
  • Obligatory working experience in a similar role – tourism-related jobs in sales, marketing and on the reception
  • Minimum education - graduated secondary education in economics and / or tourism
  • High level of IT knowledge and skills (Word, Excel, Outlook, Internet)
  • Willingness to work shifts (morning and afternoon) and weekends in peak months

Desirable qualifications and competencies

  • Knowledge of PHOBS reservation system
  • Excellent communication and sales skills
  • High level of business communication and literacy
  • Preciseness, well organized, responsibleness, flexibleness
  • Independent and conscientious in performance

Conditions

  • Permanent employment
  • Entry-level salary 6000 kn to 7000 kn
  • Paid travel costs
  • Rewards and bonuses for achieving or exceeding team targets
  • Business laptop and phone
  • Educational, training and promotion opportunities
  • Meal subvention

How to apply?

Send us your CV and a few words about yourself via the form below.

Good luck 😊

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