Junior call centre specialist
Direct sales specialists who love their job are the foundation of individualized approach to customers and their satisfaction with service provided.

In order to provide a more efficient customer experience, we have an open position in direct sales department – junior call centre specialist.

Work location: Novigrad, Istra

Responsibilities and duties of a Junior call centre specialist

  • Directly communicates with customers by phone (inbound and outbound calls), email and chat in german, english and italian language
  • Communicates with partners in order to provide excellent consistent customer service
  • Calculates accommodation and other service costs
  • Books accommodation through booking system and handles booking-related tasks
  • Creates personalized offers
  • Offers excellent customer service and support
  • Contributes and strives to meet or exceed team targets and reservation centre performance by accomplishing given tasks
  • Takes responsibility for the reservation process functioning: receiving inquiries, making offers, confirming, changing and canceling reservations
  • Collects and processes payments

Required qualifications and competencies

  • Obligatory working experience in a similar role – tourism-related jobs in sales, marketing and on the reception
  • Mandatory knowledge of at least 2 foreign languages in spoken and written communication (german language preferred)
  • Minimum education - graduated secondary education in economics and / or tourism
  • High level of IT knowledge and skills (Word, Excel, Outlook, Internet)
  • Willingness to work shifts (morning and afternoon) and weekends in peak months

Desirable qualifications and competencies

  • Knowledge of PHOBS reservation system
  • Excellent communication and sales skills
  • High level of business communication and literacy
  • Preciseness, well organized, responsibleness, flexibleness
  • Independent and conscientious in performance


  • Fixed-term employment (1 year) with the possibility of permanent employment
  • Entry-level salary 4500 kn to 5000 kn
  • Paid travel costs
  • Rewards and bonuses for achieving or exceeding team targets
  • Business laptop and phone
  • Educational, training and promotion opportunities
  • Meal subvention

How to apply?

Send us your CV and a few words about yourself via the form below.

Good luck 😊

Fill the form below and apply for the job!

Allowed file formats: pdf, doc, xls, txt

No file choosen

I hereby consent to the processing of my personal data that I have provided to Gaveia d.o.o., Murvi 76, 52466 Novigrad in accordance with General Data Protection Regulation and Law on the Implementation of the General Regulation Data Protection as defined by the Privacy Policy available on following link: https://gaveia.com/privacy. My data will only be processed for the recruitment and selection process purpose.

Other open job positions

Senior call centre specialist

Senior call centre specialist

Work location: Novigrad, Istria

Social media & content specialist

Social media & content specialist

Work location: Novigrad, Istria