Junior call centre specialist
Direct sales specialists who love their job are the foundation of individualized approach to customers and their satisfaction with service provided.

In order to provide a more efficient customer experience, we have an open position in direct sales department – junior call centre specialist.

Work location: Novigrad, Istra

Responsibilities and duties of a Junior call centre specialist

  • Directly communicates with customers by phone (inbound and outbound calls), email and chat in german, english and italian language
  • Communicates with partners in order to provide excellent consistent customer service
  • Calculates accommodation and other service costs
  • Books accommodation through booking system and handles booking-related tasks
  • Creates personalized offers
  • Offers excellent customer service and support
  • Contributes and strives to meet or exceed team targets and reservation centre performance by accomplishing given tasks
  • Takes responsibility for the reservation process functioning: receiving inquiries, making offers, confirming, changing and canceling reservations
  • Collects and processes payments

Required qualifications and competencies

  • Obligatory working experience in a similar role – tourism-related jobs in sales, marketing and on the reception
  • Mandatory knowledge of at least 2 foreign languages in spoken and written communication (german language preferred)
  • Minimum education - graduated secondary education in economics and / or tourism
  • High level of IT knowledge and skills (Word, Excel, Outlook, Internet)
  • Willingness to work shifts (morning and afternoon) and weekends in peak months

Desirable qualifications and competencies

  • Knowledge of PHOBS reservation system
  • Excellent communication and sales skills
  • High level of business communication and literacy
  • Preciseness, well organized, responsibleness, flexibleness
  • Independent and conscientious in performance

Conditions

  • Fixed-term employment (1 year) with the possibility of permanent employment
  • Entry-level salary 4500 kn to 5000 kn
  • Paid travel costs
  • Rewards and bonuses for achieving or exceeding team targets
  • Business laptop and phone
  • Educational, training and promotion opportunities
  • Meal subvention

How to apply?

Send us your CV and a few words about yourself via the form below.

Good luck 😊

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